Help & support

Your phone's location. When you reach a stop, its story starts by itself, so the phone can stay in your pocket. If the signal is weak, tap the stop to play it.

Check that your browser may use location for localstories.lt (in your phone's settings for Safari or Chrome), then tap Turn on in the player. You can also walk without it: press play at each stop.

Yes. The current story keeps playing. At the next stop, press play or Next on the lock screen or in the player.

Yes. Your progress is saved to your account, so you can pick up where you stopped. A guide you buy is yours to keep; with a pass, until the pass ends.

Yes. Every guide is in Lithuanian, English and Polish, and you can switch at any stop.

Listen to its story from nearby, or skip it and walk on to the next stop. Please tell us with Report a problem so we can update the guide.

Yes. Every guide has a free sample you can play on its page, no account needed.

Each person listens on their own phone with their own account. Send friends the guide's link: they can try the free sample first.

Payments are handled securely by Stripe. You can pay by card; other methods Stripe offers in your country may appear at checkout. Prices include VAT.

A single guide (from €2.99) is yours to keep. A Lithuania pass unlocks every guide in every city for 3 days (€14.99) or 7 days (€19.99) and never renews. The yearly pass (€39.99) unlocks everything for 12 months.

Yes, once a year. We email you 7 days before each renewal with the date and price. To stop it, turn off renewal in My pass → Manage subscription; you keep access until the end of the paid year.

Access starts right away, so we don't refund purchases you've changed your mind about. If a guide or pass doesn't work as described, email hello@localstories.lt with what you bought and when, and we'll fix it or refund you. Withdrawal and refunds

Change your password in Account settings, from the menu behind your profile picture. Forgot it? Use “Forgot password?” on the log-in page. To change your email address, write to hello@localstories.lt.